Billing and Cancelation Policy
We operate exclusively with an automatic monthly billing system with the following guidelines:
Members will be billed on the same day each month for the amount of sessions they choose to train each month. We require two (2) weeks notice of canceling your membership. Should you provide us notice within that window, you will be billed for the following month.
In the case of vacations, if you will be gone more than 7 days, we will be more than happy to adjust your monthly payment to reflect the time you will miss. Should the vacation be 7 days or shorter, we will encourage you to make-up sessions as you are able.
Due to the amount of sessions available across the week, there will be no credits or adjustments made for missed semi-private sessions or group classes. Semi-Private sessions that are not used in one month will not carry over into the next month.
Should you be absent for a substantial amount of time, we recommend freezing your billing for 1 month at a time with 30 day notice.
Please understand that these policies are in place to allow us the opportunity to deliver the best service to all of our clients fairly. In addition, these practices help us to remain on the same page and efficient in scheduling sessions to the best of our ability. Should you have any questions or concern regarding cancellations or billing, we will be happy to discuss them with you.